Privacy Policy

Effective Date: July 2026

 

ZARA Convention Center is committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we protect it.

 

1. Information We Collect

 

When you make a booking or contact us through our website, we collect:

 

  • Full name
  • Phone number
  • Email address
  • Event type and booking details
  • Payment information (processed securely by Razorpay — we do not store card or bank details)

2. How We Use Your Information

 

We use your information only for the following purposes:

 

Confirming and managing your booking

Sending booking confirmation and related communications

Contacting you regarding your event

Responding to enquiries you submit through our contact form

Maintaining internal records

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

 

3. Payment Security

 

All online payments on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your card, UPI, or bank account details. Please refer to Razorpay’s privacy policy for information on how they handle payment data.

 

4. CCTV Recording

 

Our premises are under 24-hour CCTV surveillance. Recordings are stored securely and accessed only when required for security purposes. By visiting our premises, you consent to being recorded.

 

5. Cookies

 

Our website may use basic cookies to improve your browsing experience. These do not store any personally identifiable information.

 

6. Data Retention

 

We retain your booking information for a period necessary for business and legal compliance purposes. You may request deletion of your personal data by contacting us directly.

 

7. Your Rights

 

You have the right to request access to the personal data we hold about you, request corrections, or request deletion. To exercise these rights, contact us at the details below.

 

8. Contact

 

ZARA Convention Center, Thykodam, Ernakulam, Kerala

Phone: 8129022336 / 9567673440

Website: zaraconventioncenter.com